1.1 Who we are. This Website is operated by Le Creuset Australia Pty Ltd ABN 87 142 378 327, a company registered in Australia. Our registered office is located at Suite 4, Level 4, 601 Pacific Highway, St Leonards, NSW 2065, (“we”, “us”, “our”).

1.2 How to contact us. You can contact us by telephoning our Customer Service team on the freephone line 1300 767 993, open from Monday - Friday, 9am - 5pm, or, by email on customerservices.au@lecreuset.com. It is possible to reach our services directly from the website form available at this address:www.lecreuset.com.au/contactus

1.3 "Consumer"has the meaning given in section 3 of the Australian Consumer Law.

1.4 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

1.5 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

1.6 "Website" means the Le Creuset Website www.lecreuset.com.au.

2.1 By placing an order on our Website it shall be regarded as an offer to purchase products under these terms and conditions.

2.2 After you place an order, you may receive an e-mail from us to acknowledge that we have received your order with a summary of the products selected, the delivery details provided and payment method. Please note that receipt of this email does not mean that your order has been accepted by us.

2.3 Your order is accepted and a contract is created between you and us when we have dispatched the products which you ordered and Le Creuset have sent a confirmation of dispatch email to you.

2.4 All orders are subject to acceptance by us and availability of the product. If we are unable to supply you with a product(s), due to an error (for example the product is no longer in stock or available or a description error on our Website), we will inform you that your order has been rejected and will not be processed. If you have already paid for the order, we will refund you the full amount as soon as possible.

2.5 The products sold by Le Creuset on this Website are not intended for resale. If you are a professional who intends to purchase for resale please contact as at marketing.au@lecreuset.com.

3.1 We take the utmost care to ensure the product descriptions, pictures, information, and prices are accurate; thus, subject to any applicable laws including any consumer guarantees in the Australian Consumer Law (“Consumer Guarantees”), we do not accept liability for any inaccuracies, errors or omissions in the products description.

3.2 Products may vary slightly from their pictures. The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot (subject to any applicable laws including any Consumer Guarantees) guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

3.3 For more information please see our. ‘Care & Use’ page here and 'FAQs’ here.

3.4 Stock availability. Stock availability will be shown on the Website, and whilst while we endeavour to ensure products are always available, there may be times when products will be temporarily out of stock. In these instances, there is an option that can be selected to be included on a waiting list and you will be emailed when the product is back in stock.

4.1 Prices include GST but not delivery costs. All prices as displayed on our Website, except in the case of error, will be in Australian dollars and are inclusive of the Australian GST, at the prevailing rate, but exclude delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly displayed during the checkout process.

4.2 What happens if we get the price wrong. Despite our best efforts, it is always possible that a pricing error on our Website may occur. If the product you ordered was incorrectly priced, we will normally, at our discretion, either (i) contact you and give you the option of reconfirming your order at the correct price or (ii) cancel the order, or (iiI) reject your order and notify you of the rejection. Orders will not be accepted if there is a pricing error.

4.3 Price changes. Prices are subject to change without notice. Any subsequent purchases of the same product cannot be guaranteed at the same price, but changes will not affect your order, it being understood that the price of the product is the price on the day of the order.

4.4 When you must pay and how you must pay. We will not charge your credit or debit card until we dispatch your order. We accept payment with the following Visa, MasterCard, and American Express cards. By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in Australian dollars. We also accept payment via PayPal, but please note that if you wish to pay for your products using PayPal, and you do not already have an existing PayPal account, you will be required to set up a new account with PayPal directly. Any order placed using PayPal will be charged at the time your order is submitted. If we are unable to fulfil your order for any reason, this charge will be credited back to your PayPal account. We also accept payment with AfterPay. This option is offered by AfterPay with which you will directly agree the terms of the payment. You’ll be redirected to AfterPay to complete your order. AfterPay will process your personal data according to AfterPay privacy policy.

We do not accept cash, cheques, gift cards or vouchers as payment for purchase online.

5.1 Delivery information and costs. Orders from the Le Creuset Australia website can only be delivered to Australian postal addresses (residential and business addresses). Delivery fees are calculated according to the products, the total amount of the order and the delivery service chosen. Standard Delivery is FREE for all orders over $49. Delivery time estimates are provided on our Website. Every effort will be made to meet these delivery timescales, but this cannot be guaranteed in some parts of Australia.

5.2 Delay in delivery. If our supply of the products is delayed for any reason, then we will inform you as soon as possible. In the event of a delay of more than 30 days from your order, you may end the contract. In this case, we undertake to refund you within 14 days. We are not responsible for delays outside our control.

5.3 When you become responsible for the product. Ownership of the product will pass to you once (i) we have received payment in full and (ii) you or a designated third person have taken physical possession of the product. We may recover any products ordered by you at any time prior to ownership passing in the case of breach of these terms and conditions, fraud or negligence. Risk in the product will pass to you upon delivery (or when a carrier organised by you collects it from us).

5.4 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

5.5 Reservations. In case of delivery of an obviously damaged or non-conforming package (i.e. opened package), and this despite of the care given not only to the packaging but also in the choice of the carrier, you can (i) refuse the delivery and indicate the reason on the delivery note or (ii) accept the delivery but indicate your reservations on the delivery note and do not sign it. In any case, you must notify the carrier and Le Creuset Australia of the reservations.

Our returns policy is set out here outlines the circumstances in which you may be entitled to return products to us for refund or exchange, and the process for doing so. Nothing in that policy or these terms in any way limits any rights that you may have at law, including the benefit of any consumer guarantees under the Australian Consumer Law.

What happens if you receive the wrong order or the product is damaged on receipt of delivery. Please contact us on our freephone line 1300 767 993 , open from Monday - Friday, 9am - 5pm, or by email at customerservices.au@lecreuset.com. We will then establish the reason for the return and send you an email including your related case number and if appropriate the return procedure and address information.

8.1 How do I return the product. If we have requested the product to be returned, you must return the entire product - undamaged in the event you received the wrong order - in the original product packaging including accessories, the care and use booklet and all labels and also the original dispatch note.

8.2 We also cannot be held responsible for packages that are not returned to us, so we recommend that you use a traceable and insured service to return products to us.

8.3 Will I receive a refund. If we find that the product is not as ordered or is damaged, we will refund the price paid for your product to the method of payment you used . If the reason for the return is not due to a product which is not as ordered or which is damaged, we reserve the right to refuse to accept the returned product or to refund the purchase price paid.

Most Le Creuset products come with a warranty which is in addition to your legal rights. In summary, the warranty covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product. For full details of the guarantee period per product range, please see our 'Warranty' page here.

The warranties we provide do not affect your statutory rights.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you have any questions or complaints about the product, please contact us. You can telephone our Customer Service team on 1300 767 993 open from Monday-Friday 9am-5pm, or contact the Customer Service team by email customerservices.au@lecreuset.com, giving the maximum details of your problem. You can also attach photos and/or videos. It is important to keep your receipt /invoice as it will be asked to you.

12.1 With the exception of the Consumer Guarantees, we exclude:

(i) any term, condition or warranty that may otherwise be implied into these terms and conditions;

(ii) any liability for loss or damage incurred as a result of or in connection with our negligence;

(iii) any liability for any consequential losses, including any loss of profit, income or anticipated savings.

Our liability in respect of any breach of or failure to comply with any Consumer Guarantees is limited to the following:

(iv) in the case of goods, to:

(v) in the case of services, to:

12.2 These terms and conditions constitute the entire terms on which we will provide products to you and cancel and supersedes all prior arrangements and representations, whether verbal or written.

12.3 No delay or failure by us in exercising or enforcing any of our rights or remedies under these terms and conditions shall operate as a waiver of those rights.

12.4 If any one or more of the provisions of these terms and conditions should be held by any court to be unenforceable, such provision shall be validly restated to as nearly as possible approximate the intent of the clause and, if such clause cannot be restated for any reason, shall be severable from these terms and deleted.

12.5 You may not assign or sub-contract any of your rights or obligations under these terms and conditions to any person without our prior written consent. No third party shall be entitled to enforce any of these terms whether. All notices given by you to us must be sent to our registered address Suite 4, Level 4, 601 Pacific Highway, St Leonards, NSW 2065, Australia, and conditions from time to time. We may give notice to you at either the email or postal address you provide to us when placing an order.

12.6 We do not sell to minors. If you are under 18 years old you cannot buy on-line Le Creuset products unless you are supervised by your parents or other adults with responsibility for you.

13.1 All matters concerning and incidental to any offer or agreement for the purchase and sale of products from our website shall be in English and construed and governed according to New South Wales law and the New South Wales courts shall have exclusive jurisdiction in all such matters.

We are committed to protecting your privacy and ensuring safe and secure online shopping. We use your personal information to complete your online purchase of the product and providing additional services (after-sale services, the prevention of fraud, the management of returns).

Only with your consent, we may also process your personal information to send you personalized marketing communications. How we may use your personal information and our policy relating to privacy and the use of cookies is set out in here in our privacy policy and cookies policy. Our privacy policy contains details about how you can access personal information we hold about you, seek corrections to that information, how you can make a complaint, and how we will deal with such a complaint. We are part of an international group of companies, and your personal information may be disclosed to our sister companies located outside of Australia, including in the European Union. Before to proceed with the payment during the purchase page it will be requested to accept the present Le Creuset online sales terms and our privacy policy . For any information and clarification on privacy and cookies you can write an email to privacy@lecreuset.com.

We would be happy to know your feedback on our products.

At the end of the purchase on our websites or at one of Le Creuset boutiques stores or Le Creuset Designer outlets:

(i) We might invite you by email to write a product review and share your experience;

(ii) Your are also free to leave an opinion on the product page of our web site (in this case you can also adhere if you have purchased our product at one of our authorized retailer): you will find a section “leave a review” which you can optionally fill in. The follow terms shall apply.

Our goal is to gather opinions of our customers, positive or negative. Do not post any advertising or commercial contents, or use our Websites to perform any commercial activity. Do not post offensive or inappropriate contents. Le Creuset is not responsible for user contents posted on our Websites, although we reserve the right to remove inappropriate contents in our sole discretion.

You will write the review as purchaser/ user of one of Le Creuset product or if someone has gifted a Le Creuset product to us.

Contents are owned by you, but when you post a review on our Websites, you license it to Le Creuset. By posting a review, you understand that you grant a non-exclusive, perpetual (at least for the duration of the protection of the applicable intellectual property rights), transferable, sub-licensable, royalty-free, worldwide license to use the contents that you post on our Websites, for any purpose, including commercial use, and including the right to create derivative works, translate, reproduce, display, distribute, or modify the contents, and sublicense or assign these rights.

Your review can be visible from other platforms, such as search engines and on social media. Your review will be visible until removed. After publication, you can contact Le Creuset by emailing customerservices.au@lecreuset.com to remove your review. You understand that the removed contents my persist on our systems or other platforms to the extent your contents have been publicly posted and may be accessed by or shared with other users or third parties who have not deleted them. For more details about how we handle your data and you privacy rights, please see our privacy notice here.

We may amend these terms and conditions from time to time at our discretion without notice to you. Any amends will be made on this website and will supersede any terms and conditions previously published by us. Last update is on the 30/09/23

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