Le Creuset offer a lifetime warranty on its Toughened Non-Stick products*. The warranty applies from the date of purchase of the original owner, whether a self-purchase or received as a gift.
The warranty covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product.
To claim under this warranty firmly attach to the cookware your printed name, address and nature of the complaint , together with the name of the retailer, if known.
Return it, with proof of purchase, to the retailer from which it was purchased. For customers who live in Australia, please call our friendly Customer Service team on the Australian helpline 1300 767 993, open from Monday to Friday, 9am - 5pm, or e-mail us at
customerservices.au@lecreuset.com.
If the defect is deemed to have been caused by a manufacturing fault, the defective cookware will be replaced free of charge with a similar product or one of equivalent value if the original product is no longer in production. Please note that in the case of a set, only the faulty item will be replaced.
The following are excluded from the warranty:
- Damage caused by normal wear and tear, accident, misuse, abuse or commercial use.
- Scratches, stains, discolouration, corrosion or damage from over-heating to the interior or exterior of the pan.
- Consequential damage is expressly excluded from this warranty.
The warranty does not affect your statutory rights.
Le Creuset guarantees its products in accordance with Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
* 10 year warranty on the Paella Pan, Rectangular & Square Grill, Rectangular Plancha, and the Roaster.